General Terms and Conditions (GTC)

1 Scope of application

a) These General Terms and Conditions (GTC) apply to all services provided by Psycura Life, including coaching, consulting, workshops, lectures, supervision, self-experience, online courses, and webinars.

b) The GTC govern the contractual relationship between Psycura AG and its clients (natural or legal persons) who use personal, telephone, or digital services.

2. Services offered

Psycura Life provides fee-based services in the areas of coaching, consulting, and education.
By using a service, clients agree to these GTC.

3. Place of service

Unless otherwise agreed, services are provided at the provider’s premises:
Hofwiesenstrasse 349, 8050 Zurich (Franklinturm).

4. Conclusion of contract

a) A contract is concluded when Psycura Life and the client agree on an appointment within the scope of Psycura Life’s services. This may occur verbally or through a written service agreement.

b) Psycura Life reserves the right to decline requests without stating reasons (e.g. if no capacity is available).

5. Scope of Services

a) The provider offers professional expertise and adheres to the highest ethical and scientific standards to support clients in their personal development process.

b) The structure and process of the collaboration are agreed upon jointly. Recommendations by the provider are non-binding. Clients are expected to inform the provider of any relevant concerns, changes, or wishes.

c) The provider assumes no liability for consequences arising from decisions made by clients within or following the process.

d) Clients are obliged to provide relevant information (e.g. symptoms, health conditions). If information is incomplete, the provider reserves the right to discontinue the service.

6. Fees

The provider is entitled to remuneration for all services rendered.
The current rates at the time of the contractual agreement apply, or the fee agreed upon in the individual service contract.

7. Cancellations and No-Show Policy

a) Clients receive a confirmation and reminder via SMS after scheduling or changing an appointment.

b) Appointments and agreements are binding. For late cancellations, the reserved time will be charged in full:
– Initial sessions: if cancelled less than 48 hours in advance.
– Follow-up sessions: if cancelled less than 24 hours in advance.

These deadlines refer to working days (Monday to Friday, excluding public holidays).

Example:
If an appointment is scheduled for Monday at 10:00, cancellation must occur
– for an initial session, by the previous Thursday at 10:00,
– for a follow-up session, by the previous Friday at 10:00,
to avoid charges.

c) Group appointments: If a client cannot attend a group session, the agreed fee remains due, and no refund or compensation is provided.

d) If the provider cannot deliver the service, no fee will be charged. However, the provider is not liable for any resulting costs (e.g. travel expenses).

e) Neither the provider nor the client can guarantee any specific outcome of the process.

f) Both parties may terminate the collaboration at any time. Clients pay only for services already rendered. If the provider terminates, fees for unprovided sessions are waived.

g) If a session is shortened at the client’s request or due to their late arrival, the full fee remains payable.

8. Confidentiality

a) The provider treats all information shared by clients as strictly confidential and discloses it only with explicit consent or in cases of legal obligation.

b) In cases of acute risk of self-harm or harm to others, the provider is legally required to take protective measures, which may include contacting guardians in the case of minors.

c) Clients participating in group sessions agree to maintain confidentiality regarding all information shared by other participants.

9. Data protection (DSG) and consent to unencrypted email communication

Personal and health-related data is processed in accordance with the provisions of the Swiss Data Protection Act (DSG).

If clients or other contact persons contact the practice via an unencrypted or unsecured email address and transmit personal or health-related data in the process, this is deemed to constitute consent to unencrypted electronic communication. The sender is aware that email correspondence without special security measures entails risks with regard to confidentiality and data protection. The practice is entitled to reply in the same form by email. The responsibility for choosing this form of communication lies with the sender. For the transmission of particularly sensitive personal data, the practice recommends the use of a secure communication channel such as HIN.

10. Services from Third-Party Providers

The provider assumes no liability for referrals to or services provided by third parties.

11. Disputes Disagreements

Any disagreements should be resolved amicably whenever possible.
Written complaints should be addressed to the respective contracting party.

12. Amendments

The provider may amend these GTC at any time. Clients will be notified of any changes at least one month in advancein writing.

13. Severability Clause

If any provision of these GTC is or becomes invalid, the remaining provisions remain unaffected.

14. Governing Law and Jurisdiction

Only Swiss law applies. The place of jurisdiction is Zurich.

Zurich, December 16, 2025